Need help before you order?

A member of our DIY design team will contact you to guide you through your options.

Order spare or missing parts

Missing something from your delivery or need a spare part? Tell us what’s missing and we’ll organise a replacement.

Incorrect product sizing

Having issues with sizing? Follow our step-by-step guide to measure, photograph, and submit your claim.

Product fault or damage on arrival

Received a faulty or damaged product? Learn how to report it and get a fast resolution.

Motorisation

Start here for motorisation help — check your kit is complete, see if your blinds can be upgraded, and find answers to common questions and motor troubleshooting.

Tracking my order

Use your order number to quickly check your order status, track delivery updates and see what’s on the way.

Feedback or other queries

Have a question, feedback or something else we can help with? Reach out and we’ll get back to you.